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Bob Mathers

April 15, 2025

I Lost my Dad when I was 24.  It Took me 30 Years to Learn This.


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April 15, 2025

I was Building CS Wrong All This Time


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April 15, 2025

I Might Tell my Boss to Go F*ck Himself Today


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April 15, 2025

Customer Success KPIs Across the Org


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April 15, 2025

The 5-year Customer Model


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April 14, 2025

It’s Time for SaaS to Grow Up


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April 3, 2025

There is No Right Way to Talk to Execs. But There is a Wrong Way.


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April 3, 2025

Are we Seriously STILL Talking about the Sales to CS handoff? It’s Time to Fix it, and Move On.


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April 3, 2025

It wasn’t my Fear of Failure that Held me Back my Whole Life. It was my Fear of Judgment.


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