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April 3, 2025
It wasn’t my Fear of Failure that Held me Back my Whole Life. It was my Fear of Judgment.
April 3, 2025
Are we Seriously STILL Talking about the Sales to CS handoff? It’s Time to Fix it, and Move On.
April 3, 2025
There is No Right Way to Talk to Execs. But There is a Wrong Way.
April 14, 2025
It’s Time for SaaS to Grow Up
April 15, 2025
The 5-year Customer Model
April 15, 2025
Customer Success KPIs Across the Org
April 15, 2025
I Might Tell my Boss to Go F*ck Himself Today
April 15, 2025
I was Building CS Wrong All This Time
April 15, 2025
I Lost my Dad when I was 24. It Took me 30 Years to Learn This.
April 15, 2025
Customers Buy Based on Hope, they Renew Based on Experience.
April 15, 2025
Customer Success, it’s not Just for Software Anymore
April 15, 2025
Stop Calling Everyone a Champion. It’s Causing you Churn
April 15, 2025
When you Feel Stuck, Get Lost
April 15, 2025
Customer: “Get your tongue out of my mouth, I’m kissing you goodbye.”
April 15, 2025
Get Clear on who Owns your ‘Key Moments that Matter’
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