Welcome to the archives. For all the latest, check out my Substack.Let's Go Show all Customer Success Getting Off Autopilot Getting Off Autopilot June 12, 2025I’ve Never Completely Gotten Over Being Fired Customer Success June 2, 2025The Secret to Land & Expand Customer SuccessGetting Off Autopilot June 2, 2025Feedback is the Last Thing You Need Customer Success June 2, 2025CS, the Toronto Maple Leafs of SaaS Customer Success June 2, 2025Growth is Your Best Retention Strategy Getting Off Autopilot May 5, 2025Introducing…the Real Me Customer Success May 5, 2025It’s Time to Kill the Hunter and Farmer Customer Success May 5, 2025CS or AM – Which one is Right for You? Customer Success May 5, 2025It’s YOUR Job to Define Your ICP, not Marketing’s Customer Success May 5, 202580% of your QBRs could be a Video Getting Off Autopilot May 5, 2025Be the Podcast Host of your Life Customer Success April 15, 2025You Need That Tension Between Sales and CS Getting Off Autopilot April 15, 2025Curiosity Really Can Be a Superpower Getting Off Autopilot April 15, 2025Finding Your Voice on LinkedIn Customer Success April 15, 2025Get Clear on who Owns your ‘Key Moments that Matter’ Customer Success April 15, 2025Customer: “Get your tongue out of my mouth, I’m kissing you goodbye.” Getting Off Autopilot April 15, 2025When you Feel Stuck, Get Lost Customer Success April 15, 2025Stop Calling Everyone a Champion. It’s Causing you Churn Customer SuccessGetting Off Autopilot April 15, 2025Customer Success, it’s not Just for Software Anymore Customer Success April 15, 2025Customers Buy Based on Hope, they Renew Based on Experience. Getting Off Autopilot April 15, 2025I Lost my Dad when I was 24. It Took me 30 Years to Learn This. Customer Success April 15, 2025I was Building CS Wrong All This Time Getting Off Autopilot April 15, 2025I Might Tell my Boss to Go F*ck Himself Today Customer Success April 15, 2025Customer Success KPIs Across the Org Customer Success April 15, 2025The 5-year Customer Model Customer Success April 14, 2025It’s Time for SaaS to Grow Up Customer Success April 3, 2025There is No Right Way to Talk to Execs. But There is a Wrong Way. Customer Success April 3, 2025Are we Seriously STILL Talking about the Sales to CS handoff? It’s Time to Fix it, and Move On. Getting Off Autopilot April 3, 2025It wasn’t my Fear of Failure that Held me Back my Whole Life. It was my Fear of Judgment. Sign up to Bob's newsletterReal stories, insights and tools to help you hit your targets, find your voice and be the rockstar you are! Delivered right to your Inbox. Sign Up
