Coaching
I've been told that listening is one of my superpowers. Early in my career, I discovered the power of asking questions, especially when people were looking to me for answers I didn't have. I learned that by combining our experiences, we would uncover ideas that none of us would have had on their own. This informs my approach to coaching and mentoring to this day. I've coached hundreds of leaders and founders, and I've learned from every one of them. It's this combined expertise that I bring to the table as we learn and experiment together. You are great. We are better.
Consulting
I pride myself in crafting compact, digestible projects that deliver impact quickly, normally in 6-8 weeks. We'll define success up front, and hold each other accountable. Each project is tailored to your specific goals and pain points, so each one is unique.
These are some of the common building blocks.
- Reduce churn and maximize the revenue of every customer with a Customer Success Strategic Assessment and Roadmap
- Accelerate customer adoption with Sales-CS Handoff & Onboarding Assessment
- Improve revenue forecasting with a Churn Assessment & Renewal Forecasting Playbook
- Align leadership on a customer success mindset across your organization with Future-state Visioning and a Performance Measurement Plan
Fractional Leadership
Consulting and Coaching can make a big impact. I see it every day. But at some point, you may find your team lacks the specialised expertise to put the resulting plans into action as quickly as the business demands. Let me be your fractional leader that works on strategy with your executives and puts plans into action with your management team. It's one less hat for you to wear, and it proves to everyone that we deliver on our promises. I've worked as a fractional leader from 1 - 4 days per week, and from 3 months to 3 years. We can flex the engagement up or down depending on what we need to do and how fast we need to move.