Leader Spotlight

Here are some of the incredible leaders I've worked with. These are their stories.

Deniz Omurgonulsen, VP Member Experience (P.1)

This conversation was so much fun. Who starts a career in the lobby of a 5-star hotel in the South of France? Deniz does!

Hear Deniz talk about her bold decision to bring Customer Success to The Leading Hotels of the World

Leading CS in the hospitality industry
Why CS, and why now
Aligning the leadership team

Deniz (P.2)

In part 2 of our conversation, Deniz talks about how LHW is borrowing from the tech industry and using leading CS practices to scale its incredible hotel experiences

Developing LHW's Member Success roadmap
Managing the bumps in the road with transparency
Biggest differences she's seen so far
Importance of an organization-wide commitment to CS
What's next

Dana McCauley, CEO

Dana is a powerhouse. As CEO of the Canadian Food Innovation Network, Dana is leading a movement of collaboration and innovation across Canada's food ecosystem.

This conversation was so much fun. So many of Dana's stories and insights are universal to any founder or CEO growing their business.

Finding the right balance of technology and people as you scale your CX
Segmenting customers to deliver on what matters to them as your grow
Creating a scalable community that fosters a sense of belonging and creates exciting collisions
Starting with Your Why when building a team of unicorns

Ramneet Brar, COO and Cofounder

Ramneet is inspiring and wise beyond her years. With her cofounder Pat, they built Isempower to help international students thrive in a new country. No big deal ;).

Here is what I loved most: