As Canadian Food Innovation Network created, tested and launched our food business innovator connector platform YODL, we had to test a lot of assumptions. Thank goodness Bob was there to help!
Due in part to his support as an advisor on CX and the lead for our user discovery research, we hit our year 3 membership goal in just 12 months!
CEO
Canadian Food Innovation Network
Bob is one of those people who fills your cup after every interaction with him. He is deeply invested in ensuring that the person with whom he's speaking is heard, supported and successful, role modelling what he promotes when it comes to customer experience excellence.
Bob has shown up for me as an empathetic mentor, taking the time to understand what I need to move forward and then thoughtfully crafting recommendations that align with my goals and circumstances. He really cares about people and it's that care that makes him the trustworthy, collaborative, reliable and thoughtful colleague and mentor he is.
CEO, Founder, Speaker
Empowered Equity Diversity & Inclusion Consulting
By asking you, I save hours of research and time. You are like our ChatGBT! You are a great listener. Almost like a therapist. You listen with full attention. Never interrupt. You always have the best questions to ask.
Bob is very unique in his ability to build and maintain strong relationships within his clients. I don’t remember another instance where I continued my engagement with a consultant [after our initial work].
VP, Member Experience
The Leading Hotels of the World
Rarely a meeting goes by when Bob does not say something that makes us rethink or expand our approach. Bob is personable, open, real and knowledgeable.
COO & Managing Partner
Georgette Packaging
Bob built the blueprint that we are following to transform into a world class Customer Success/Member Success team. Leaders who model exceptionalism are the secret ingredient that turn smart teams into brilliant ones. Bob Mathers is that special brand of leader.
Director, Member Success
The Leading Hotels of the World
An exceptionally talented leader, Bob effortlessly provides his clients a clear sense of purpose, mentorship, and unwavering support - not to mention a whole lot of fun and laughter.
Chief Operating Officer
Global MedTech Company
In the long term, Bob has shown incredible customer success leadership and knowledge on the industries newest trends and frameworks.
He is by far the single mentor I have worked the closest with, and I recommend him to anyone that needs support on their customer success strategy and execution.
CEO
SafetyDocs Global
Bob’s greatest asset is his positive attitude and his openness to helping your team solve difficult CX problems. Bob has been instrumental in helping our team implement a CX program with an NPS of 90 and with 65% of our revenue coming from return clients. next.
Founder and CEO
Dialectic